Effective Date: 6th August 2026
Last Updated:
Welcome to ESHANGINI (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of www.eshangini.com (“Website”) and the purchase of products offered by Eshangini Private Limited.
By accessing, browsing, registering an account, or placing an order through our Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue the use of our Website.
1. Company Information
Registered Business Name: Eshangini Private Limited
Brand Name: ESHANGINI
Registered Office Address:
Ganesh Avenue, Near Someshwar Lawns,
Gangapur Road, Nashik, Maharashtra – 422013, India
Customer Support Email: support@eshangini.com
Customer Support Phone: +91 75070 11122
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Website: www.eshangini.com
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding contract under the applicable laws of India.
- The information provided by you is true, accurate, and complete.
ESHANGINI reserves the right to refuse service, suspend user accounts, or cancel orders if any information provided is found to be false, inaccurate, or misleading.
3. Products
ESHANGINI offers premium products including, but not limited to:
- Antique Jewellery
- Artificial Jewellery
- Brass Home Décor
- Wooden Home Décor
- Metal Art Décor
- Handicrafts
- Ethnic Home Décor Products
- Seasonal & Limited Edition Collections
All products displayed on the Website are subject to availability.
4. Product Availability
All products displayed on the Website are subject to stock availability.
ESHANGINI reserves the right to:
- Modify or discontinue any product without prior notice.
- Limit product quantities.
- Refuse or cancel any order due to stock unavailability, pricing errors, suspected fraud, or unforeseen circumstances.
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
5. Pricing
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
While every effort is made to ensure pricing accuracy, ESHANGINI reserves the right to correct pricing errors and cancel any affected order. In such cases, customers will be informed and eligible payments will be refunded.
6. Orders
Submitting an order through our Website constitutes an offer to purchase our products.
An order is considered accepted only after:
- Successful payment verification (where applicable), and
- Dispatch confirmation from ESHANGINI.
ESHANGINI reserves the right to refuse or cancel any order at its sole discretion.
7. Payments
We accept secure payments through various payment methods, including:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Cash on Delivery (COD)
- Other payment methods available during checkout
Online payments are processed through secure third-party payment gateways. ESHANGINI does not store your complete debit or credit card information.
8. Shipping
ESHANGINI offers:
- PAN India Shipping
- International Shipping
- Average dispatch within 2 business days
- Estimated delivery within 5–7 business days
- Free Shipping on eligible orders
Delivery timelines are estimates and may vary depending on location, courier operations, customs procedures, weather conditions, public holidays, or circumstances beyond our control.
Customers will receive shipment updates via:
- SMS
9. Returns & Refunds
Returns are accepted within 3 days from the date of delivery only under eligible circumstances.
Returns are accepted for:
- Damaged products
- Incorrect products received
- Size-related issues (where applicable)
Sale, discounted, clearance, or promotional products are not eligible for return or refund.
Approved refunds will be processed to the original payment method used during purchase.
ESHANGINI will bear the return shipping cost for approved return requests.
10. Order Cancellation
Orders cannot be cancelled once they have been successfully placed.
Customers are requested to carefully review all order details before completing their purchase.
11. Product Representation
We strive to display product colours, textures, and finishes as accurately as possible.
However, actual product colours may vary slightly due to:
- Photography lighting
- Device screen settings
- Display resolution
- Natural material variations
- Handcrafted finishing processes
Such variations are normal and shall not be considered product defects.
12. Product Care
Our products are ready-made and should be handled with reasonable care.
Customers are advised to follow the care instructions provided with the product or published on our Website.
ESHANGINI shall not be responsible for damage caused by improper handling, misuse, exposure to water, perfumes, chemicals, excessive heat, or accidental damage after delivery.
13. User Accounts
If customer accounts are available on the Website, users are responsible for maintaining the confidentiality of their account credentials.
Users agree to notify ESHANGINI immediately of any unauthorized use of their account.
ESHANGINI shall not be liable for any loss arising from unauthorized access resulting from failure to safeguard account credentials.
14. User Conduct
Users agree not to:
- Violate any applicable law.
- Use the Website for fraudulent purposes.
- Attempt unauthorized access to the Website.
- Upload viruses or malicious software.
- Interfere with the operation or security of the Website.
- Misuse promotional offers or discounts.
Violation of these Terms may result in suspension or termination of access to the Website.
15. Intellectual Property
All content available on this Website, including but not limited to:
- Brand Name
- Logo
- Product Images
- Product Descriptions
- Graphics
- Website Design
- Text
- Icons
- Layout
- Trademarks
is the exclusive property of Eshangini Private Limited and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission from Eshangini Private Limited.
16. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using the Website, you agree to the terms of our Privacy Policy.
17. Third-Party Services
The Website may contain links to third-party payment gateways, courier partners, social media platforms, or other external websites.
ESHANGINI is not responsible for the content, privacy practices, products, or services offered by such third parties.
18. Limitation of Liability
To the maximum extent permitted by law, Eshangini Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of the Website
- Product unavailability
- Delivery delays
- Technical interruptions
- Third-party services
- Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
19. Force Majeure
ESHANGINI shall not be held liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Government restrictions
- Pandemic-related disruptions
- Labour strikes
- Power failures
- Internet outages
- Courier service interruptions
20. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this Website or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts located in Nashik, Maharashtra.
21. Changes to These Terms
ESHANGINI reserves the right to update, modify, or amend these Terms & Conditions at any time without prior notice.
Revised Terms will become effective immediately upon publication on the Website. Continued use of the Website after such changes constitutes acceptance of the revised Terms.
22. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Eshangini Private Limited
Address:
Ganesh Avenue, Near Someshwar Lawns,
Gangapur Road, Nashik, Maharashtra – 422013, India
Email: support@eshangini.com
Phone: +91 75070 11122
Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)