Effective Date: 06th August 2026
At ESHANGINI, we are committed to delivering your orders safely, securely, and on time. Every product is carefully inspected, quality checked, and securely packaged before dispatch to ensure it reaches you in excellent condition.
Please read this Shipping & Delivery Policy carefully before placing an order on www.eshangini.com.
1. Shipping Coverage
ESHANGINI proudly offers:
- PAN India Shipping
- International Shipping to selected countries
If your country is not currently serviceable, please contact our Customer Support Team before placing your order.
2. Order Processing Time
- All confirmed orders are processed within 2 (Two) business days.
- Orders are processed only after successful payment confirmation or order verification (for Cash on Delivery orders, where applicable).
- Orders placed on Sundays or public holidays will be processed on the next working business day.
During festive seasons, sales events, or unforeseen circumstances, order processing may take slightly longer.
3. Estimated Delivery Time
The estimated delivery timeline is:
- Within India: Approximately 5–7 business days after dispatch.
- International Orders: Delivery timelines may vary depending on the destination country, customs clearance, and local courier services.
Please note that the above timelines are estimates and not guaranteed delivery dates.
4. Shipping Charges
Free Shipping is available on all eligible orders across India.
For international orders, shipping charges, customs duties, import taxes, or other applicable government charges may apply depending on the destination country and local regulations. Such charges, if applicable, are the sole responsibility of the customer unless otherwise stated.
5. Order Tracking
Once your order has been dispatched, you will receive shipment updates through:
- SMS
A tracking link or tracking number will be shared, allowing you to monitor your shipment until delivery.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
- Full Name
- Mobile Number
- Complete Delivery Address
- Landmark (if applicable)
- PIN Code
- State and Country
ESHANGINI shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
7. Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning the shipment to us.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
- Failure to respond to courier communication
the order may be returned to ESHANGINI.
Any re-shipping charges, where applicable, may be borne by the customer.
8. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transport disruptions
- Customs clearance delays
- Remote delivery locations
- Courier service delays
ESHANGINI shall not be held liable for delays caused by such events.
9. International Shipping
For international shipments:
- Delivery timelines vary depending on the destination country.
- Customs inspections may result in additional processing time.
- Import duties, customs charges, VAT, local taxes, or other government levies, if applicable, shall be the responsibility of the customer.
- Customers are responsible for complying with the import regulations of their destination country.
ESHANGINI is not responsible for shipments delayed, held, or rejected by customs authorities.
10. Packaging
Every order is carefully packed using appropriate protective materials to ensure safe transit.
We take every reasonable precaution to minimize the risk of damage during shipping.
11. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you:
- Refuse to accept the package, if possible.
- Take clear photographs of the package.
- Record an unboxing video upon opening the package (if accepted).
- Contact our Customer Support Team within 3 days of delivery.
Prompt reporting helps us investigate the issue with the courier partner and process your request efficiently.
12. Incorrect or Missing Items
If you receive:
- An incorrect product
- A missing item
- An incomplete order
please notify us within 3 days of delivery by contacting our Customer Support Team with your order details and supporting photographs.
We will review the issue and provide an appropriate resolution in accordance with our Return, Refund & Exchange Policy.
13. Order Status
You can track the status of your order through the tracking link shared after dispatch.
For additional assistance, please contact our Customer Support Team during business hours.
14. Failed Deliveries
If a shipment is returned to us due to:
- Incorrect delivery address
- Customer unavailable
- Delivery refused
- Multiple unsuccessful delivery attempts
ESHANGINI reserves the right to:
- Re-dispatch the order after confirming updated delivery details, or
- Cancel the order and process any eligible refund in accordance with our applicable policies.
Additional shipping charges may apply for re-dispatch.
15. Force Majeure
ESHANGINI shall not be liable for delays or failure to deliver orders due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Pandemic-related restrictions
- Government actions
- Labour strikes
- Transportation disruptions
- Internet or communication failures
- Courier partner operational issues
Delivery timelines may be extended under such circumstances.
16. Policy Updates
ESHANGINI reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on our Website.
Customers are encouraged to review this policy periodically.
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Eshangini Private Limited
Registered Office:
Ganesh Avenue, Near Someshwar Lawns,
Gangapur Road, Nashik,
Maharashtra – 422013, India
Customer Support Email:
support@eshangini.com
Customer Support Phone:
+91 75070 11122
Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Website:
www.eshangini.com