Return, Refund and Exchange Policy

Return, Refund & Exchange Policy

Effective Date: 6th August 2026

At ESHANGINI, every product is carefully inspected, quality checked, and securely packaged before dispatch. We strive to ensure that every customer receives products that meet our quality standards. However, if you receive a damaged, defective, incorrect product, or require an eligible size exchange, we are committed to providing a fair and transparent resolution.

Please read this Return, Refund & Exchange Policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

We accept return and exchange requests within 3 (Three) days from the date of successful delivery.

To qualify for a return or exchange, the following conditions must be met:

  • The request must be raised within 3 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, invoices, certificates (if applicable), and accessories must be returned along with the product.
  • The product must not have been altered, repaired, damaged, or tampered with after delivery.

ESHANGINI reserves the right to reject any request that does not satisfy these conditions.

2. Eligible Reasons for Return or Exchange

Returns or exchanges will only be accepted under the following circumstances:

  • The product received is damaged during transit.
  • You have received an incorrect product.
  • The product has a manufacturing defect.
  • You require a size exchange (only for products where size options are available).

All requests are subject to verification and quality inspection by our team.

3. Products Not Eligible for Return, Refund or Exchange

The following products are not eligible for return, refund, or exchange:

  • Products purchased during Sale, Clearance, or Promotional Offers.
  • Products showing signs of use, wear, damage, or alteration after delivery.
  • Products returned without original packaging, tags, labels, or accessories.
  • Products damaged due to improper handling or misuse by the customer.
  • Products with minor colour variations caused by photography, lighting, or screen display settings.
  • Gift Cards, Gift Vouchers, or Digital Products (if applicable).
  • Products returned after the eligible return period.

4. How to Request a Return or Exchange

To initiate a return or exchange request, please contact our Customer Support Team within 3 days of receiving your order.

Please share the following information:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Email Address
  • Reason for Return or Exchange
  • Clear photographs of the product
  • Images of the outer packaging
  • Images of the shipping label
  • Unboxing video (strongly recommended for damaged or incorrect product claims)

Failure to provide sufficient information may delay the review process.

5. Approval Process

Once your request is received:

  1. Our Customer Support Team will review your request.
  2. Additional information or photographs may be requested if required.
  3. If your request is approved, return pickup instructions will be shared.
  4. The returned product will undergo a quality inspection after it reaches our facility.
  5. Based on the inspection, your exchange or refund will be processed.

ESHANGINI reserves the right to reject any request if the returned product fails the quality inspection.

6. Return Shipping

For all approved return and exchange requests, ESHANGINI will bear the return shipping charges.

Customers are requested not to ship any product back without receiving confirmation and return instructions from our Customer Support Team.

Unauthorized returns may not be accepted.

7. Exchange Policy

Eligible products may be exchanged for:

  • The correct product (if an incorrect item was delivered).
  • The correct size (where size variants are available).
  • A replacement product in case of manufacturing defects or transit damage.

Exchanges are subject to stock availability.

If the requested replacement product is unavailable, ESHANGINI may offer:

  • A full refund, or
  • Store Credit (where applicable).

Each order is eligible for one exchange only.

8. Refund Policy

Refunds will only be processed after:

  • The returned product has been received by ESHANGINI.
  • The product successfully passes our quality inspection.

Approved refunds will be credited to the original payment method used while placing the order.

Refunds are generally processed within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

9. Refunds for Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

Customers may be requested to provide:

  • Account Holder Name
  • Bank Name
  • Account Number
  • IFSC Code

Refunds will be initiated only after successful verification of the provided bank details.

10. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 3 days of delivery.

To process your request efficiently, please provide:

  • Clear photographs of the product
  • Images of the packaging
  • Images of the courier label
  • Unboxing video (recommended)

Claims submitted without adequate supporting evidence may require additional verification.

11. Colour & Finish Disclaimer

We make every effort to display product colours, textures, and finishes as accurately as possible.

However, slight differences may occur due to:

  • Studio lighting
  • Photography
  • Screen brightness
  • Device display settings
  • Natural variations in handcrafted materials

Such variations are considered normal and shall not be treated as defects or valid reasons for return, refund, or exchange.

12. Cancellation

Orders cannot be cancelled once they have been successfully placed and confirmed.

Customers are requested to carefully review all product details, shipping information, and order quantities before completing their purchase.

13. Right to Refuse Returns

ESHANGINI reserves the right to refuse any return, refund, or exchange request if:

  • The request is submitted after the prescribed return period.
  • The product has been used, worn, damaged, or altered after delivery.
  • Original packaging, tags, labels, or accessories are missing.
  • The product fails quality inspection.
  • Fraudulent, abusive, or excessive return requests are identified.

The decision of ESHANGINI regarding return eligibility shall be final.

14. Policy Updates

ESHANGINI reserves the right to amend or update this Return, Refund & Exchange Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on the Website.

Customers are encouraged to review this policy periodically.

15. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Eshangini Private Limited

Registered Office:
Ganesh Avenue, Near Someshwar Lawns,
Gangapur Road, Nashik,
Maharashtra – 422013, India

Customer Support Email:
support@eshangini.com

Customer Support Phone:
+91 75070 11122

Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Website:
www.eshangini.com

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