Effective Date: 6th August 2026
At ESHANGINI, customer satisfaction is our priority. We take great care in ensuring that every product is carefully inspected and securely packaged before dispatch. However, if you receive a damaged, defective, incorrect product, or experience an eligible size issue, we are here to help.
Please read this Return & Refund Policy carefully before requesting a return or refund.
1. Eligibility for Returns
Returns are accepted within 3 (Three) days from the date of successful delivery.
To be eligible for a return, the following conditions must be met:
- The return request must be submitted within 3 days of delivery.
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, labels, invoices, certificates (if applicable), and accessories must be returned with the product.
- The product must not show any signs of use, damage, alteration, or tampering caused after delivery.
ESHANGINI reserves the right to reject any return request that does not meet the above conditions.
2. Eligible Reasons for Return
Returns will be accepted only under the following circumstances:
- You received a damaged product.
- You received an incorrect product.
- You received the wrong size (where applicable).
- The product has a manufacturing defect.
All return requests are subject to inspection and approval by our Quality Assurance Team.
3. Non-Returnable Products
The following products are not eligible for return or refund:
- Products purchased during Sale, Clearance, or Promotional Offers.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Products returned without original packaging, tags, or accessories.
- Products showing signs of use after delivery.
- Products damaged after successful delivery due to customer negligence.
- Gift cards or digital products (if applicable).
4. How to Request a Return
To initiate a return, please contact our Customer Support Team within 3 days of receiving your order.
Please provide the following information:
- Order Number
- Customer Name
- Registered Mobile Number
- Email Address
- Reason for Return
- Clear photographs of the product
- Photographs of the packaging
- An unboxing video (recommended for damaged or incorrect product claims)
Return requests submitted after the eligible period may not be accepted.
5. Return Approval Process
Once your request is received:
- Our Customer Support Team will review your request.
- Additional information or photographs may be requested if required.
- If approved, return pickup instructions will be shared.
- The returned product will undergo a quality inspection upon receipt.
- After successful inspection, your refund will be processed.
ESHANGINI reserves the right to reject any return if the product fails our inspection.
6. Return Shipping
For approved return requests, ESHANGINI will bear the return shipping charges.
Customers should not ship products back without receiving confirmation and return instructions from our Customer Support Team.
7. Refund Process
Once the returned product has been received and successfully inspected, the refund will be initiated.
Refunds will be credited to the original payment method used while placing the order.
Depending on your payment provider or banking institution, it may take 7–10 business days for the refunded amount to reflect in your account.
ESHANGINI is not responsible for delays caused by banks or payment gateways.
8. Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer after obtaining the customer’s bank account details.
Customers may be required to provide:
- Account Holder Name
- Bank Name
- Account Number
- IFSC Code
The refund will be processed only after successful verification.
9. Exchange Policy
If an exchange is approved due to size issues, damaged products, or incorrect items, ESHANGINI may offer a replacement of the same product, subject to stock availability.
If the requested product is unavailable, a refund may be processed instead.
10. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please report it within 3 days of delivery.
To help us process your request quickly, kindly share:
- Clear photographs of the product
- Images of the outer packaging
- Images of the shipping label
- An unboxing video (strongly recommended)
Failure to provide sufficient evidence may delay or affect the approval of your claim.
11. Colour Variation Disclaimer
We strive to display product colours as accurately as possible.
However, slight variations in colour, texture, finish, or appearance may occur due to:
- Studio lighting
- Photography
- Device display settings
- Screen resolution
- Natural material characteristics
Such minor variations shall not be considered defects and are not valid grounds for return or refund.
12. Refund Exceptions
ESHANGINI reserves the right to refuse returns or refunds if:
- The return request is submitted after the return window.
- The product has been used or damaged after delivery.
- Original packaging or tags are missing.
- The product fails quality inspection.
- Fraudulent or abusive return requests are identified.
13. Changes to this Policy
ESHANGINI reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on our Website.
14. Contact Us
For any questions regarding returns or refunds, please contact us:
Eshangini Private Limited
Registered Office:
Ganesh Avenue, Near Someshwar Lawns,
Gangapur Road, Nashik,
Maharashtra – 422013, India
Customer Support Email:
support@eshangini.com
Customer Support Phone:
+91 75070 11122
Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)
Website:
www.eshangini.com